This article throws light upon the six steps to be followed to develop a customer-related database. The steps are: 1. Define the Database Functions 2. Define the Information Requirements 3. Identify the Information Sources 4. Select the Database Technology and Hardware Platform 5. Populate the Database 6. Maintain the Database. Step # 1. Define the Database Functions: Databases support the [...]
Here is a list of eight tips that will help you to improve your customer service. The tips are: 1. Answer your phone2. Don't make promises unless you will keep them 3. Listen to your customers 4. Deal with complaints 5. Be helpful - even if there's no immediate profit in it 6. Train your staff (if you have any) [...]
There are several things you can do to bring down your CRM costs will still providing superlative customer service: 1. Organize your Customer Data2. Have a Simple Way to Add Customer Information 3. Don't Assume that Personalized is Better. 1. Organize your Customer Data: The most important part of any CRM plan is to understand who your customers are and [...]