This article throws light upon the top six techniques used to motivate employees. The techniques are: 1. Management by Objectives 2. Employee Recognition Programme 3. Employee Involvement Programs 4. Variable Pay Programs 5. Skilled Based Pay 6. Flexible Benefits. Technique # 1. Management by Objectives: Management by Objectives or MBO as it is known, as is a program that encompasses [...]
This article throws light upon the eight tips for improving listening skills in the organisation. The tips are: 1. Be More Open Minded in the Organisation 2. Develop Empathy in the Organisation 3. Listen Actively in the Organisation 4. Observe Nonverbal Clues in the Organisation 5. Improving Sending Skills in the Organisation 6. Simple Language in the Organisation 7. Organize [...]
This article will guide you about the six important steps to be followed to achieve the goals of CRM. The steps are: 1. Setting a Clear Customer Experience Strategy 2. Selecting the Correct People 3. Developing, Motivating and Managing your People 4. Establishing Effective Service Delivery Processes 5. Building in Continuous Improvement 6. Ensuring Managers are the Key Change-Agents. Achieving [...]