Archive | CRM

Data Mining: Meaning, Scope and Its Applications

After reading this article you will learn about:- 1. Meaning of Data Mining 2. Concept of Data Mining 3. Foundations 4. Scope 5. Working 6. Architecture 7. Profitable Applications. Meaning of Data Mining: In the CRM context, data mining can be defined as follows: Data mining is the application of descriptive and predictive analytics to support the marketing, sales and [...]

By |2016-06-22T16:18:00+05:30June 22, 2016|Customer Database|Comments Off on Data Mining: Meaning, Scope and Its Applications

Consumer Privacy: Meaning, Principles and Example

After reading this article you will learn about:- 1. Meaning of Consumer Privacy 2. Principles of Consumer Privacy 3. Example. Meaning of Consumer Privacy: Consumer privacy measures are those taken by commercial organizations to ensure that confidential customer data is not stolen or abused. Since most such organizations have a strong competitive incentive to retain an exclusive access to these [...]

By |2016-06-22T16:18:00+05:30June 22, 2016|CRM|Comments Off on Consumer Privacy: Meaning, Principles and Example

Acquiring Customers and Analyzing their Value

This article throws light upon the four ways by which cost of acquiring customer should be used in analyzing the value of your customers. The ways are: 1. Determining Customer's Lifetime Value 2. Optimizing Cost of Acquiring Customers 3. Analyzing Cost of Acquiring Customers 4. Determining Worth of Current Customer. Way # 1. Determining Customer's Lifetime Value: Customer acquisition is [...]

By |2016-06-22T16:18:00+05:30June 22, 2016|Customers|Comments Off on Acquiring Customers and Analyzing their Value
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