After reading this article you will learn about Electronic Customer Relationship Management (E-CRM):- 1. Meaning of E-CRM 2. Evolutions of E-CRM 3. Business Benefits 4. Working 5. Implementation. Meaning of E-CRM: Customer Relationship Management (CRM) is a way to identify, acquire, and retain customers - a business' greatest asset. By providing the means to manage and coordinate customer interactions, CRM [...]
A guide for improving and managing the customer service department of your company:- 1. Meaning of Customer Service 2. Why Call It the Customer Service/Sales Profile ? 3. The Three Levels of Service/Sales 4. The Shape of Your Customer Service/Sales Profile 5. Managing Your Customer Service 6. Pitfalls of the Customer Service/Sales Profile. Contents: Meaning of Customer Service Why Call [...]
Here is a list of eight tips that will help you to improve your customer service. The tips are: 1. Answer your phone2. Don't make promises unless you will keep them 3. Listen to your customers 4. Deal with complaints 5. Be helpful - even if there's no immediate profit in it 6. Train your staff (if you have any) [...]