Demand and Supply Management in Service Marketing! In this article we will discuss about how to manage demand, supply and yield of service firms. Learn about:- 1. Introduction to Demand and Supply Management 2. Definition of Demand Management 3. Meaning of the Nature of Demand 4. Determining the Demand Pattern 5. Elements to Shape Demand Patterns 6. Other Methods of [...]
In this article we will discuss about how to reduce the cost of purchasing services. Services purchases consume a large portion of an organisation's expenditure. Much effort is expended to cut costs for purchased materials and direct goods, but less emphasis is placed on cutting costs of purchased services. An increasing number of organisations have realized the potential cost savings [...]
Advance guide for controlling the performance of employees! The most common denominator, in poorly performing organisation, is the tolerance of poor performance and poor behaviour. The impact of tolerating poor performance and poor behaviour goes well beyond the employee in question. In Jack Welch's book, "Winning", he describes the 20:70:10 rule. Twenty percent of employees will be high performers and [...]