Customer satisfaction is important because it is an indicator of service quality. If customers are dissatisfied, it's probably because their needs have not been met for some time. Here are some simple ways by which companies can make customers more satisfied: 1. Understating Customer's Needs 2. Exceeding Customer Expectations 3. Help Customers Help Themselves 4. Hire the Best Customer Service [...]
In this article we will discuss about the customer satisfaction index and its benefits. Customer Satisfaction Index: Customer satisfaction refers to the degree to which purchasers of goods and services are happy with not only the goods and services themselves, but the experience of ordering them, the delivery process, and every other part of the process. Companies should try to [...]
In this article we will discuss about:- 1. Introduction to Customer Satisfaction Survey 2. Need for Customer Satisfaction Survey 3. Steps. Introduction to Customer Satisfaction Survey: Customer satisfaction survey is an excellent way to measure whether or not business is meeting its customers' expectations. Customer satisfaction surveys should be a core tool for any business. Customer satisfaction surveys bring to [...]