Six Sigma method is a 'measure of goodness' involving the application of statistical methods to business processes to improve operating efficiency, reduce variation, avoid defects, and reduce waste. More specifically, it is a methodology and set of tools used to reduce quality problems to less than 3.4 defects per million opportunities (DPMO) or better. Six Sigma is a management philosophy [...]
TQM is a management’s approach towards the quality; it can be in regard to products, customer satisfaction and employee satisfaction. TQM places a great deal of responsibility on all workers. If employees are to identify and correct quality problems, they need proper training of using a variety of quality control tools. There are seven tools of quality control, which are [...]
Total quality management is a management's approach towards the quality; it can be in regard to products, customer satisfaction and employee's satisfaction.. Total Quality Management Contents: Introduction to Total Quality Management Evolution/Origin of Total Quality Management Definition of Total Quality Management Concepts of Total Quality Management Characteristics of TQM Beliefs of TQM Principles of TQM Steps in TQM Implementation Benefits [...]