Tag Archives | Customer

Customer: Meaning, Expectations, Requirements & Model | Service Marketing

In this article we will discuss about:- 1. Meaning of Customer 2. Customers and Their Expectations 3. Customer Requirements 4. Manage Customer Expectations 5. The Conceptual Model of Customer Expectations of Service 6. Managing Customer Expectations to Improve Satisfaction. Contents: Meaning of Customer Customers and Their Expectations Customer Requirements Manage Customer Expectations  The Conceptual Model of Customer Expectations of Service [...]

By |2018-05-25T07:55:38+05:30May 25, 2018|Customer|Comments Off on Customer: Meaning, Expectations, Requirements & Model | Service Marketing
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Customer Satisfaction Index and Its Benefits | CRM

In this article we will discuss about the customer satisfaction index and its benefits. Customer Satisfaction Index: Customer satisfaction refers to the degree to which purchasers of goods and services are happy with not only the goods and services themselves, but the experience of ordering them, the delivery process, and every other part of the process. Companies should try to [...]

By |2017-03-07T09:28:00+05:30March 7, 2017|Customer Satisfaction|Comments Off on Customer Satisfaction Index and Its Benefits | CRM
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Customer Satisfaction Survey: Need and Steps | CRM

In this article we will discuss about:- 1. Introduction to Customer Satisfaction Survey 2. Need for Customer Satisfaction Survey 3. Steps. Introduction to Customer Satisfaction Survey: Customer satisfaction survey is an excellent way to measure whether or not business is meeting its customers' expectations. Customer satisfaction surveys should be a core tool for any business. Customer satisfaction surveys bring to [...]

By |2017-03-07T09:28:00+05:30March 7, 2017|Customer Satisfaction|Comments Off on Customer Satisfaction Survey: Need and Steps | CRM
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