Tag Archives | Customer

Customer: Meaning, Expectations, Requirements & Model | Service Marketing

In this article we will discuss about:- 1. Meaning of Customer 2. Customers and Their Expectations 3. Customer Requirements 4. Manage Customer Expectations 5. The Conceptual Model of Customer Expectations of Service 6. Managing Customer Expectations to Improve Satisfaction. Contents: Meaning of Customer Customers and Their Expectations Customer Requirements Manage Customer Expectations  The Conceptual Model of Customer Expectations of Service [...]

By |2018-05-25T07:55:38+05:30May 25, 2018|Customer|Comments Off on Customer: Meaning, Expectations, Requirements & Model | Service Marketing
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Customer Satisfaction Survey: Need and Steps | CRM

In this article we will discuss about:- 1. Introduction to Customer Satisfaction Survey 2. Need for Customer Satisfaction Survey 3. Steps. Introduction to Customer Satisfaction Survey: Customer satisfaction survey is an excellent way to measure whether or not business is meeting its customers' expectations. Customer satisfaction surveys should be a core tool for any business. Customer satisfaction surveys bring to [...]

By |2017-03-07T09:28:00+05:30March 7, 2017|Customer Satisfaction|Comments Off on Customer Satisfaction Survey: Need and Steps | CRM
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Customer: Meaning, Types and Management | CRM

In this article we will discuss about:- 1. Meaning of Customer 2. Types of Customers 3. Management. Meaning of Customer: Customers are the lifeblood of any organization be it a global corporation with thousands of employees and a multi-billion turnover, or a sole trader with a handful of regular customers. A customer, also called client, buyer, or purchaser, is usually [...]

By |2017-03-07T09:28:00+05:30March 7, 2017|Customers|Comments Off on Customer: Meaning, Types and Management | CRM
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