Contents: Writing For the Reader Saying "No" to an Adjustment Request Saying "No" to a Credit Request Saying "No" to an Order for Merchandise Saying "No" to a Request for a Favour Special Problems in Writing about the Unpleasant 1. Writing For the Reader: Without empathy for the audience's feelings, it is hard to gain its cooperation or persuade it [...]
A memo is a written message designed to provide a quick, convenient way for personnel to communicate with each other. Memos can range from informal, handwritten notes to formal, typewritten reports. The former are more common and are often used for handling day-to-day activities like conveying telephone messages, reminding people of upcoming events, and responding to inquiries. Formal, typewritten (word [...]
Memos Giving Bad News! Good-news memos or memos addressed to an audience receptive to our ideas are relatively easy to write. Such memos can be written deductively in a fairly straightforward manner. However, memos that convey bad news need to be written inductively, with a positive tone. But bear in mind that being inductive is not synonymous with being ambiguous. [...]