Archive | CRM

Campaign Management: Origin, Meaning and Functionality

After reading this article you will learn about Campaign Management:- 1. Origin of Campaign Management 2. Meaning of Campaign Management 3. Functionality. Origin of Campaign Management: Back in the old age of direct marketing, campaign management referred to the planning and execution of a single marketing campaign, which made us of the telephone and /or the postal services. The preparation [...]

By |2016-06-22T16:17:59+05:30June 22, 2016|CRM|Comments Off on Campaign Management: Origin, Meaning and Functionality

How to Implement the CRM Project? (5 Phases)

This article throws light upon the five main phases involved in implementation of CRM project. The phases are: 1. Develop The CRM Strategy 2. Build CRM Project 3. Needs Specification and Partner Selection 4. Project Implementation 5. Evaluate Performance. Phase # 1. Develop The CRM Strategy: CRM strategy can be defined as follows: CRM strategy is a high-level plan of [...]

By |2016-06-22T16:17:25+05:30June 22, 2016|Implementation|Comments Off on How to Implement the CRM Project? (5 Phases)
Go to Top