Archive | CRM

Managing the Customer Service Department

A guide for improving and managing the customer service department of your company:- 1. Meaning of Customer Service 2. Why Call It the Customer Service/Sales Profile ? 3. The Three Levels of Service/Sales 4. The Shape of Your Customer Service/Sales Profile 5. Managing Your Customer Service 6. Pitfalls of the Customer Service/Sales Profile. Contents: Meaning of Customer Service Why Call [...]

By |2016-06-22T16:17:59+05:30June 22, 2016|Customer Service|Comments Off on Managing the Customer Service Department
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How to Implement the CRM Project? (5 Phases)

This article throws light upon the five main phases involved in implementation of CRM project. The phases are: 1. Develop The CRM Strategy 2. Build CRM Project 3. Needs Specification and Partner Selection 4. Project Implementation 5. Evaluate Performance. Phase # 1. Develop The CRM Strategy: CRM strategy can be defined as follows: CRM strategy is a high-level plan of [...]

By |2016-06-22T16:17:25+05:30June 22, 2016|Implementation|Comments Off on How to Implement the CRM Project? (5 Phases)
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