Business Process Reengineering (BPR) | Business Management

Michael Hammer and James champy defined BPR as "the FUNDAMENTAL rethink­ing and RADICAL redesign of the business PROCESS to achieve DRAMATIC improve­ment in the critical contemporary measures of performance such as costs, quality, service, and speed." This definition contains the four key words: Fundamental: Why do we do what we do? Why do we do it that way? Radical: Signifies [...]