After reading this essay you will learn about:- 1. Introduction to Call Centres 2. Patents for Call Centre 3. Dynamics 4. Varieties 5. Primary Functions 6. Criticisms and Performance. Introduction to Call Centres: Call center technology is subject to improvements and innovations. Some of these technologies include speech recognition software to allow computers to handle first level of customer support, [...]
After reading this article you will learn about Electronic Customer Relationship Management (E-CRM):- 1. Meaning of E-CRM 2. Evolutions of E-CRM 3. Business Benefits 4. Working 5. Implementation. Meaning of E-CRM: Customer Relationship Management (CRM) is a way to identify, acquire, and retain customers - a business' greatest asset. By providing the means to manage and coordinate customer interactions, CRM [...]
After reading this article you will learn about CRM Audit:- 1. Meaning of CRM Audit 2. Objectives and Scope of CRM Audit 3. Techniques. Meaning of CRM Audit: The CRM disconnect refers to the gap between sales and marketing strategy and CRM software usage. For example, we have found up to a 70% gap between the espoused sales and marketing [...]