Henry Mintzberg has identified the managerial role of communication in three ways: 1. Interpersonal Roles 2. Informational Roles 3. Decision Roles. 1. Interpersonal Roles: Managers act as the figurehead and leader of the organisation. He has to interact with subordinates, suppliers, customers and peers in the organisation. As a figurehead he may perform the following functions: (i) Ceremonial duties as [...]
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