Tag Archives | Data Analysis

Collaborative CRM: Meaning, Aspects and Benefits

After reading this article you will learn about Collaborative CRM:- 1. Meaning of Collaborative CRM 2. Aspects of of Collaborative CRM 3. Advantages. Meaning of Collaborative CRM: Collaborative CRM deals with synchronization and integration of customer interaction and channels of communications like phone, email, fax, web etc. with the intent of referencing the customers a consistent and systematic way. The [...]

By |2016-06-22T16:17:59+05:30June 22, 2016|CRM|Comments Off on Collaborative CRM: Meaning, Aspects and Benefits

3 Main Types of Data Analysis used in CRM

This article throws light upon the three main types of data analysis used in CRM. The types are: 1. OLAP (Online Analytical Processing) 2. Click Stream Analysis 3. Personalization and Collaborative Filtering. Data Analysis: Type # 1. OLAP (Online Analytical Processing): Despite its varied interpretations, 'data mining' has acquired an almost mystical allure over the past decade, although its widespread [...]

By |2016-06-22T16:17:59+05:30June 22, 2016|CRM|Comments Off on 3 Main Types of Data Analysis used in CRM
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